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Terms of Service

  1. The following conditions apply exclusively to all of our sales if they have been expressly or implicitly accepted by the consumer. Your contractual partner is the company Silvia Paul Fiakerbetriebs GmbH. UID: ATU61153129.
  2. The main characteristics of the booking can be found in the event description at
  3. The prices at the time of the order apply as shown in this webshop.
  4. Payment: by PayPal, credit card, EPS or instant transfer upon reservation. The place of fulfillment and jurisdiction is Vienna.
  5. Bookings are always binding. We need 48 hours to confirm your journey.
  6. In the event of cancellation, a processing fee of 20% will be withheld from the payment made or the order total and will not be reimbursed. Cancellation fee: from 30 days before 20% – from 14 days before 50% – from 3 days before travel date 100% of the order amount. Short-term cancellations must be made in writing (by email to ).
  7. Free cancellation: Due to the weather or other external events (demonstrations, quarantine of horses, accident on arrival, etc.), both parties can cancel or reschedule the appointment free of charge, at short notice (but at least 4 hours before the booking date), by email to or by phone.
  8. Changes: We undertake to contact you in advance for clarification in the event of any discrepancies in your booking, for example: color of the horses, choice of carriage, change of route due to construction sites, etc.
  9. Waiting times: will be charged because the teams are ready from the given time and subsequent bookings have to be reorganized.
  10. Fiaker operation is legally suspended from 35 degrees. If you have booked a trip for this day, we ask for your understanding. You will then receive a voucher and an alternative date.
  11. No warning without previous contact! If this content violates third-party rights or legal provisions, we ask for a message without charging any costs. We guarantee that we will immediately remove the content that is rightly objected to, without the need to involve a lawyer on your part. Should we nevertheless receive a warning with a cost calculation without prior contact, we will reject this in full and, if necessary, submit a counterclaim for violation of the aforementioned provisions.